Is this downturn – with its global scope finally going to be the tipping point for mass adoption of video conferencing as a business tool. The cost for the units has fallen dramatically, as has the cost of the backbone network (although it remains significant). And voice quality is better than you get over the phone line.
At McKinsey we are a bit of test bed for my assertion. Over the last 18 months to the end of 2008 we have installed close to 500 HD desktop units, a dozen or so immersion rooms and a host of more basic room-level solutions.
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In a perfect world, I would imagine the users and providers of technology would get together and figure out what are the customer’s biggest needs / pain points, while the technologists would find innovative ways of solving this. But this doesn’t quite seem to be the case.
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25 Feb 2010 · 06:46:46 PM GMT
The customer is both implicitly and explicitly saying to the companies they do business with “design a process that enables me to control my relationship with your brand, then I will invite you to come into MY process”. Social media chann...—Ted Morris
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24 Feb 2010 · 04:25:04 PM GMT
One of the keys to pulling content from readers and turning them into participants is by asking relevant questions. For example, this particular blog post ends with a call for opinions. This is just one strategy used for stimulating contributions. ...—Kristina Schneider
In response to The promises, and challenges, of user participation
24 Feb 2010 · 04:16:52 AM GMT
As Google, Amazon, eBay and others have successfully proven, the trick is not only to directly or indirectly gather information from users, but also to find successful ways of capitalizing on the information and leverage in it the organization. You h...—Erik E. Byström
In response to The promises, and challenges, of user participation
23 Feb 2010 · 03:26:04 PM GMT
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