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25 Feb 2010 · 06:46:46 PM GMT
The customer is both implicitly and explicitly saying to the companies they do business with “design a process that enables me to control my relationship with your brand, then I will invite you to come into MY process”. Social media chann...—Ted Morris
In response to User participation -- how the numbers are growing
24 Feb 2010 · 04:25:04 PM GMT
One of the keys to pulling content from readers and turning them into participants is by asking relevant questions. For example, this particular blog post ends with a call for opinions. This is just one strategy used for stimulating contributions. ...—Kristina Schneider
In response to The promises, and challenges, of user participation
24 Feb 2010 · 04:16:52 AM GMT
As Google, Amazon, eBay and others have successfully proven, the trick is not only to directly or indirectly gather information from users, but also to find successful ways of capitalizing on the information and leverage in it the organization. You h...—Erik E. Byström
In response to The promises, and challenges, of user participation
23 Feb 2010 · 03:26:04 PM GMT
Though the business will eventually play a key role in identifying what to SOA, the path should definitely be laid by the IT. IT can start laying the path by giving some samplers to the business by SOA enabling some simple processes. IT should consta...—Aleem Syed